Gower Vets Client Survey Form

	Gower Veterinary Surgery
		01792 299111 68 Edgemoor Close, Upper Killay, Swansea, SA2 7HJ

This is an RCVS Tier 2 accredited small animal practice

Client Survey

Gower Veterinary Surgery wants to provide the best quality health care available for your pet. If you could take the time to fill in our form (it only takes about a minute to complete and is completely anonymous) and give us your views on the following it would be much appreciated:

The efficiency and politeness of the nurses who dealt with your call when you rang the surgery: *	Excellent Good Fair Poor

The way you were treated by the receptionist/nursing staff when you arrived: *	Excellent Good Fair Poor

How long did you wait to be seen by the vet? *	I went straight through 5-10 mins 10-20 mins 20-30 mins More than 30 mins

The cleanliness, comfort and lack of odours within the surgery: *	Excellent Good Fair Poor

The friendliness, patience and politeness of the vet: *	Excellent Good Fair Poor

Do you feel the vet had enough time to explain your pet's condition and treatment: *	Yes No

From the list below, please tick if you were aware we offered this service:
Weekend surgery
Fully equipped operating theatre
Text reminder service
Nurse Clinics/ Puppy Parties
In-house laboratory for blood testing with rapid results
Digital x-ray equipment

A member of staff has given me advice about:
Vaccination
Pet nutrition
Dog training
Micro-chipping
Breeding or neutering
Worm or flea control on pet and in home
Pet insurance

I consider Gower Veterinary Surgery to provide a professional service and represents good value for money: *	Yes No Maybe

I am likely to return and recommend Gower Veterinary Surgery to my friends: *	Yes No Maybe

Was there one person in particular that made a difference to your visit to Gower Veterinary Surgery?

Any further comments or suggestions?

Verification:

Thank you very much.

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