At Gower Veterinary Surgery, the health, safety and wellbeing of our patients, our staff and our community is our number-one priority. As a result, we have significant staff shortages due to the self-isolation measures advised by the government – which is putting severe strain on us providing our usual level of services.
We are looking at ways to allow us to continue offering consultations, such as the use of telephone/video calls and will provide more information shortly.
As a result, we are taking the following precautions:
- If your pet is unwell or requires urgent veterinary attention, please call us. We will be able to advise you on how your pets can still receive the care they need.
- If you are unsure if your animal needs to be seen please either call the practice (where a vet or nurse will call you back as soon as possible), or alternatively email email@example.com who can help advise. Please note: This email address may change daily – so please check on the day of contact.
- If advised to visit the practice, on arrival, please call our reception team and they will come out and meet you. If you are told to wait, if you can please wait outside the practice or in your car and the reception team will call you when they are ready.
- Only 1 client should enter the practice whenever possible. Please limit your time in the waiting area and maintain at least 6 feet / 2 metres of space between you and other pet owners in common spaces.
- If you’ve been exposed to COVID-19, had close contact with someone who has, you are in isolation, or you’re experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
- If your pet is hospitalised at our facility, we are asking clients to avoid visiting their pet.
- If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
- We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. There’s provision at all of our practices for you to wash your hands when you arrive and before you leave.
Thank you for your understanding, patience and cooperation during this busy period.